{"xsrfToken":"b9a185de5d792b484b44d8afb43db35da1db8e49_lout","branding":{"id":"3","key":"emr","name":"UCCP Help Center","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/8","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#015991","headerLinkHoverBGColor":"#015991","headerBadgeColor":"#015991"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/11165f6c-193d-4262-b12d-20731cdcbcfc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNGNhZTI3OC1kMjBjLTQ2ZTUtOGNmMy02NzY2ZTRiNDdiYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjExMTY1ZjZjLTE5M2QtNDI2Mi1iMTJkLTIwNzMxY2RjYmNmYyI6WyJyZWFkIl19LCJleHAiOjE3NDM2NTIwNDUsIm5iZiI6MTc0MzY1MTQ0NX0.QXcZ9oFxpdh8zxj1FF7ESn25WEe0DycoYGmZhrIee1M&client=a4cae278-d20c-46e5-8cf3-6766e4b47ba6&mode=fit","logoId":"11165f6c-193d-4262-b12d-20731cdcbcfc","isLogoAvailable":true,"helpCenterTitle":"PCIC Help Center","sharedPortalName":"PCIC Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"PCIC Help Center","sharedPortalName":"PCIC Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#2b70ad","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"emr","projectId":10004,"serviceDeskId":3,"name":"UCCP Help Center","description":"<p>Welcome to the UCCP Help Center! Here you can find help by going through our knowledge base articles, or by raising a request with our support team from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"122","name":"Deactivate a user","descriptionHtml":"","callToAction":"Deactivate a user","introHtml":"<p>Do you have a user that needs to be deactivated from the system?</p>","icon":10493,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[13],"key":""},{"id":"30","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[13],"key":""},{"id":"67","name":"Provide application feedback","descriptionHtml":"","callToAction":"Provide application feedback","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10501,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10501","groups":[14],"key":""},{"id":"123","name":"Reactivate an account","descriptionHtml":"","callToAction":"Reactivate an account","introHtml":"","icon":10493,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[13],"key":""},{"id":"32","name":"Report a bug","descriptionHtml":"<p><ins><b>NOTE:</b></ins> Instructions/help with submitting a bug can be found <a href=\"https://pcic.atlassian.net/servicedesk/customer/portal/3/topic/98385336-36fe-4506-811f-12630005ffeb/article/8519692\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">here</a>.</p>","callToAction":"Report a bug","introHtml":"<p>Tell us about the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[13],"key":""},{"id":"112","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Need a new account made for a user? Let us know and we'll create the account for you.</p>","icon":10493,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[13],"key":""},{"id":"33","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature for the application.</p>","icon":10480,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[14],"key":""},{"id":"124","name":"Suggest a new resource for the directory","descriptionHtml":"","callToAction":"Suggest a new resource for the directory","introHtml":"","icon":10473,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10473","groups":[14],"key":""},{"id":"27","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[13],"key":""},{"id":"71","name":"Unlock my account","descriptionHtml":"","callToAction":"Unlock my account","introHtml":"<p>Is your account locked? Let us know and we'll unlock your account.</p>","icon":10504,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[13],"key":""},{"id":"31","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"74","name":"Get Help","descriptionHtml":"","callToAction":"Get Help","introHtml":"<p>Don't see what you're looking for? Get in touch with us!</p>","icon":10491,"iconUrl":"https://pcic.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[],"key":""}],"reqGroups":[{"id":13,"name":"Technical Support"},{"id":14,"name":"Features and Suggestions"}],"orderMapping":{"13":[123,32,71,112,122,27,30],"7":[32,71,112,27,122,123],"14":[124,67,33]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"fba64d01-cf5c-393e-bbed-3806e3bb86dc","appLinkName":"System Confluence","appLinkUrl":"https://pcic.atlassian.net/wiki","spaceKey":"UCCP","spaceName":"UCCP Knowledge Base","spaceUrl":"https://pcic.atlassian.net/wiki/spaces/UCCP","isServer":false},"labels":[],"projectKey":"UCCP","serviceDeskId":3,"kbLinkDomainURLs":["https://pcic.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"UCCP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhNGNhZTI3OC1kMjBjLTQ2ZTUtOGNmMy02NzY2ZTRiNDdiYTYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwNCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NTI2NDUsIm5iZiI6MTc0MzY1MTQ0NX0.Lu11p7-GCEV1Ln80cnWhUaNyAvU56S55skui4rZDBNI","targetCollection":"upload-project-10004","endpointUrl":"https://api.media.atlassian.com","clientId":"a4cae278-d20c-46e5-8cf3-6766e4b47ba6","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"98385336-36fe-4506-811f-12630005ffeb","name":"Ticket Submission Help","description":"The following articles walk you through submitting a ticket.","categoryUrl":"https://pcic.atlassian.net/servicedesk/customer/portal/3/topic/98385336-36fe-4506-811f-12630005ffeb","lastUpdated":"1576011197322","createdAt":"1576011047672"},{"id":"2ea61f97-a154-4f6f-bf5c-d70bd9f60dfc","name":"Self-Help","description":"The following articles are self-help articles to try to troubleshoot issues yourself. If you are still having trouble, please raise a request with us!","categoryUrl":"https://pcic.atlassian.net/servicedesk/customer/portal/3/topic/2ea61f97-a154-4f6f-bf5c-d70bd9f60dfc","createdAt":"1583774441063"},{"id":"870b0de8-1f14-4a99-bea0-da713c0d71cc","name":"Houston Food Bank","description":"The following pages are articles related to the Houston Food Bank's UCCP platform.","categoryUrl":"https://pcic.atlassian.net/servicedesk/customer/portal/3/topic/870b0de8-1f14-4a99-bea0-da713c0d71cc","createdAt":"1589479742154"}]}},"sharedPortal":{"name":"PCIC Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://pcic.atlassian.net/wiki","kbLinkDomainURLs":["https://pcic.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pcic","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"b9a185de5d792b484b44d8afb43db35da1db8e49_lout","baseUrl":"https://pcic.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pcic.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"a4cae278-d20c-46e5-8cf3-6766e4b47ba6","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"33e02530a2f24b2fb87262a4fd48d2e2","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}