Ticket Priorities
- Nicolle Tamparong (Deactivated)
Please review the following when submitting your ticket to make sure that your issue being properly prioritized.
Priority | Definition |
|---|---|
P1 Complete service outage | The application or system is completely inaccessible. For example, the user is unable to open or access the application or turn on the system at all, or the user is completely unable to log in to the application or system. |
P2 Severely degraded feature | The user or users are able to log in to the application or system, but they are unable to access key functional components of the application or system. |
P3 Moderately degraded feature | The user or users are able to log in to the application or system and can access the application or system’s key functional components, however specific functionality/feature or functionalities/features aren’t working or aren’t accessible. |
P4 General issue | The user or users are able to log in to the application or system and can access the application or system’s key functional components and functionalities/features, however certain functionalities/features in the application or system are causing users to perform extra tasks beyond normal usage. |