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Help

Help

Owned by Nikhil Balasubramanyam (Deactivated)
Last updated: Apr 01, 2022
4 min read

The Help tab is a self-help menu that contains the documentation of features and functions on UCCP through text and video format, as well as a link to submit a technical support request.

Hover over the Help drop-down menu on the navigation bar to view the available self-help resources (H-1).

H-1: Help tab on main dashboard

Choose between the following tabs:

  • Help Documentation- Use this tab to view detailed textual information regarding the features and functions on each page of the UCCP platform (pictures included).

  • Video Tutorials- Click this to view a video walkthrough of certain pages and functionalities on UCCP.

  • Technical Support- Use this tab to submit a technical support ticket to PCIC’s support team.

The video tutorials playlist contain walk-throughs of certain features on UCCP, not every feature. Help documentation contains a complete documentation of features on UCCP. Both will be regularly updated to include new features and bug fixes.

See below for more details for each page.

Help Documentation

After clicking the Help Documentation tab (H-1), a new tab will open with the table of contents seen below (H-2).

H-2 Help Documentation Landing Page

Click on the hyperlink of the desired page name for instructions on how to properly utilize the features on that page. The example of the Notifications Settings documentation is provided below (H-3)

H-3: Documentation Example- Notification Settings

Figure (H-2) does not show the entirety of the table of contents. When clicking on the Help Documentation link, all pages will be available for viewing.

Once you are done viewing the documentation, “X” out of the documentation tab, and the UCCP application tab will still be open, unless otherwise closed by the user.

Video Tutorials

After clicking the Video Tutorials tab (H-1), a new tab will open, leading to a video playlist that walks through the features and intended functionality of the most frequently used pages on UCCP (H-4).

H-4: Video Documentation Playlist

Once you are done viewing the videos, “X” out of the video playlist tab, and the UCCP application tab will still be open, unless otherwise closed by the user.

Technical Support

After clicking the Technical Support tab (H-1), a new tab will open with 3 possible landing pages (H-5).

H-5: Technical Support Landing Page

The resources available fall under 3 types:

  • Common Requests (H-5.1)- Click here to view the most common requests among users of UCCP. See figure (H-6) for more details.

  • Technical Support (H-5.2)- Use this link when requesting technical support (i.e. in relation to account access issues, bugs, etc.). See figure (H-6,H-7) for more details.

  • Features and Suggestions (H-5.3)- Click here to provide PCIC’s support and development team with suggestions for new resources and features or providing feedback on existing features. See figure (H-8) for more details.

 

Common Requests

After clicking “Common Requests” from the main Technical Support landing page (H-5.1), the screen below will appear (H-6). Switch the page to either the “Technical Support” page (H-5.2) or “Features and Suggestions” page (H-5.3) by using the drop-down menu seen in (H-6.1).

H-6: Common Requests

The functions available on this page include:

  • Report a Bug (H-6.2)-

  • Unlock My Account (H-6.3)-

  • Request a New Account (H-6.4)-

  • Technical Support (H-6.5)-

  • Deactivate a User (H-6.6)-

  • Reactivate an Account (H-6.7)-

 

Technical Support

The resources on this page are referenced in the “Common Requests” page (H-6), besides the “Other Questions” link (H-7).

Features and Suggestions

 

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